The Information Services Department (IV) of the Port of Rotterdam has outsourced part of the services. Going forward, the IV Department will manage the information supply services and keep a finger on the pulse of customer satisfaction in these changing times. Measuring customer satisfaction falls within the scope of the contracts with suppliers. At the IV Department of the Port of Rotterdam, QNH Research measures the level of satisfaction with the SAP and Generic Services and Infrastructure (GD&I) service centres through customer satisfaction surveys and ongoing measurements.