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Ministry of Transport, Public Works and Water Management

Since 2005, QNH Research has been conducting ongoing measurements, migration measurements and partner and customer satisfaction surveys for the Rijkswaterstaat (Ministry of Transport, Public Works and Water Management). In August 2010, Rijkswaterstaat and QNH Research inked a framework agreement for the conducting of customer satisfaction surveys. The initial term of the agreement is one year with an option to renew. All Rijkswaterstaat departments can use the framework agreement.

Willem van der Valk, quality management consultant with the Data-ICT-Department of the Rijkswaterstaat: "To deliver our products and services efficiently, we need good information we can act on. Information about our customers is key to being successful. QNH Research conducts ongoing measurements for our Department based on the "service calls" received from our Service Desk colleagues. "

Since 2005, QNH Research has been conducting ongoing measurements, migration measurements and partner and customer satisfaction surveys for the Rijkswaterstaat.

Port of Rotterdam

The Information Services Department (IV) of the Port of Rotterdam has outsourced part of the services. Going forward, the IV Department will manage the information supply services and keep a finger on the pulse of customer satisfaction in these changing times. Measuring customer satisfaction falls within the scope of the contracts with suppliers. At the IV Department of the Port of Rotterdam, QNH Research measures the level of satisfaction with the SAP and Generic Services and Infrastructure (GD&I) service centres through customer satisfaction surveys and ongoing measurements.

Dutch Railways

QNH Research has conducted two surveys for NS Information Management and Technology (IM&T): a customer satisfaction survey and an image survey. The results of the studies provide insight into customer satisfaction with the services and image of NS IM&T. QNH Research also conducts ongoing measurements to evaluate call handling.

Pascal Braun, Information architect: “Good support in design, implementation and after-sales care.”

ING Group Belgium

As QNH we are also active within ING Group Belgium. We have a Java developer that is responsible for the maintenance and new developments of the internet (www.ing.be and www.ing.com) and the intranet (a more diverse range of intranet sites that contain simple content sites as well as more complex sites with components ass polls, rate-articles, contact forms etc.) sites.

QNH works as one team with the ING employees so they can satisfy in every need of the customer.

Rijkswaterstaat

rws Regarding our slogans "Customer Intimicy" and "Business Integration" QNH let Rijkswaterstaat successfully persue their vision!
Rijkswaterstaat had the intention to reorganize its DID department in 2011. Maintenance (releases en patches) as well as managing and renewal of all systems would be housed in limited (new) contracts. Until then, Rijkswaterstaat wanted to prepare their systems to enter the outsourcing. A team of QNH professionals offered support including the maintanance of the Oracle customized systems en making these systems ready to be outsourced.

Nuon

nuon In 2006 and 2007 QNH defined a target enterprise architecture for NUON based on the Zachman Framework, which outlined the process and data model for information systems that needed to be in place in 2008 to meet NUON’s business needs.

Municipality of Venlo

gemeente-venlo The Municipality of Venlo completely redesigned its website with the aid of Microsoft Sharepoint Server. The municipality now has easy access to the vast range of information within the municipality and other government agencies. Not only that, the website is now one of the few municipal websites in the Netherlands to have been awarded the Waarmerk Drempelvrij quality mark for accessible websites.

Evides

evides In 2007 and 2008 QNH conducted two successful projects for the Evides water company. For the infrastructure division we defined a target architecture for 2010 based on the Zachman Framework. And for the drinking water division, following the introduction of self-invoicing (formerly ENECO), we centralised all customer contacts in a central Customer Contact Centre.

BinckBank

BinckBank is an independent online bank with offices in the Netherlands and Belgium. At the end of 2007 BinckBank completed the takeover of Alex, the online broker of Rabobank. The takeover led to the creation of the largest independent online broker in the Netherlands with a top-5 position in Europe.

The takeover resulted in the creation of an organisation with approximately 550 employees and a consolidation of policy, organisation and technology. Within these parameters it was thought advisable to increase the security awareness of all employees to the same required standard. So QNH developed and implemented a security awareness programme for BinckBank.

Holland Ridderkerk

In 2009 Hollandridderkerk, a leading player in the (repro)graphic market, was the first company to be awarded the title ‘MVO Oké’ for its CSR performance. At Hollandridderkerk’s request, QNH conducted a CSR scan based on ISO-26000, the new international standard for Cooperate Social Responsibility. The organisation was screened on 250 CSR criteria based on seven main themes and 37 issues covered in ISO-26000.

Certis Europe

certis Certis Europe is one of the leading names in crop protection worldwide. The Certis Europe environment is fully virtualised and runs on HP Class C Blades. However, the Storage Area Network (SAN) had ceased to meet the requirements imposed by Certis Europe. So QNH was asked to come up with a SAN solution that would help resolve the capacity and throughput bottleneck.